Refund Policy
Last updated: 16 October 2026
Overview
We want every order to arrive the way you expect. This policy explains when you can get your money back, when you can't, and how to ask.
When you get a full refund
You get 100% of your payment back if: we can't deliver your order (for example, the item is out of stock or group payouts are unavailable); your order takes much longer than the delivery time shown for that product and you ask for a refund before it's delivered; or the Robux, item or code we delivered is invalid, not working or not what you ordered.
When we can't give a refund
We can't refund an order once it has been delivered as you asked, including when: you entered the wrong Roblox username or account details; a gift card code has already been shown to you or used; a mistake was made while redeeming a code; or something happens to your Roblox account after delivery. Always check the avatar and details before you pay.
Changing your mind
If you've paid but change your mind before your order is delivered, and nothing went wrong on our side, we refund 60% of your payment. The other 40% covers payment processing and admin costs. Once an order is delivered, it can't be refunded for a change of mind.
Unpaid orders
You can cancel an order for free at any time before paying - no money is taken. Unpaid orders are also cancelled automatically after 10 minutes.
How to ask for a refund
Message us through the Contact page with your order number (like RK1A2B3C4D), your Roblox username and a screenshot of the problem if there is one. We'll check your order and reply as soon as we can.
How and when you're paid back
Approved refunds are sent to the bKash number you paid from, within 3 business days.